Question 1

What counts as a scan in Pretzel?

Accepted Answer

Every time the Pretzel extension evaluates a prompt against your policy rules counts as one scan. Scans are counted when a prompt is submitted, not when the page loads.

Question 2

How much does Pretzel AI DLP cost?

Accepted Answer

Pretzel is free for up to 3 users. The Starter plan is $49/month flat for up to 25 users. The Business plan is $15 per user per month (or $12 annually) for unlimited users with all detection types, AI policy assistant, and 12-month audit log. Enterprise pricing is custom for 500+ seat deployments.

Question 3

Does Pretzel store the contents of AI prompts?

Accepted Answer

No. Pretzel records which rule fired, which AI site, and which member triggered the event. For rules configured to report matched content, a brief excerpt may be retained for audit purposes. Full prompt text is never stored.

Question 4

Is there a free trial on Pretzel paid plans?

Accepted Answer

14-day free trial on Business. No credit card required to start.

Question 5

What happens when I hit my scan limit?

Accepted Answer

On the free tier, once you reach 500 scans the extension stops scanning new prompts until the next month begins. Paid tiers have generous limits — most teams never hit them.

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